top of page

RESUME

DOWNLOAD PDF

Educational

Background

 

Carnegie Mellon University                          2001 - 2007

Bachelor of Science: Double major in Information Systems & Human-    Computer Interactions

Minor in Communication Design 

  • Selected as a consultant for Palau Ministry of Education as the winner of TechBridgeWorld Competition

  • Awarded with a Certification of Appreciation from the Minister of Education, Republic of Palau

Skills

Technology:

HTML/CSS, JavaScript, XML, DTD, 

PHP, MySQL, Oracle, Java, Visual Basic, C#, MS Visual Studio, Microsoft Office

Design:

Photoshop, Flash, Illustrator, InDesign

Work

Experience
 

LOTTE GROUP (HOLDING COMPANY) 
Digital Senior Consultant​                                2015 - 2017

The 5th largest Korean conglomerate with multinational affiliated businesses, including food, hotels, retail, financial services, chemicals, leisure and sports. It has over 200K employees in 58 countries with $95B in revenue.

Lotte Rental Company (2nd Largest in Korea) 

Senior Manager, Service Strategy & UI Planning           Nov 2016 – Aug 2017

  • Developed a new mobile app and web based e-Commerce platform and a IT service strategy for a $10M business

  • Led a team of 50+ graphic/UI designers and engineers in building Information Architecture (IA) and completing both front & back-end systems interfaces and service flows for customers, merchants and admins

  • Conducted bi-annual internal workshops to train and educate executives and business owners on UX concepts and current UI trends

 

Lotte Duty Free Shop (World’s 2nd Largest)

Senior Consultant, UX Research & Strategy                            May – Oct 2016

  • Drove the UI/UX study of analyzing 4 different language group user data and conducting IA and navigation systems analysis, using content inventory, card soring and Google Analytics and built a localized IA/navigation systems

  • Completed the UI/UX design for $20M businesses by leading 15 designers in streamlining the research findings in to 4 different language groups and proposing 4 localized mobile and PC platforms

Lotte Group Strategic Planning Group

Product Owner, Service Design                                    Nov 2015 – May 2016

  • Designed UI wireframes and storyboards for front (mobile hybrid app) and back-end system (admin portal) of a marketing platform, shared by 25+ Lotte affiliated companies, for Chinese customers

  • Conducted contextual inquiry on 20+ Chinese travelers to design and implement global marketing app and applied Google Analytics

 

Lotte World (Largest Amusement Park in Korea)

Consultant, Service Strategy                                                    May – Sep 2016

  • Conducted a user research, analyzed traffic and wait-time data to improve the experience at the park and better manage the fast pass via mobile. Focused on core functionalities and streamlined features of Lotte’s nation-wide amusement park mobile platform

  • Achieved 80% higher daily active users, 50% higher average visit duration and improved customer satisfaction by 23%. By effectively managing the ride reservation, increased the park capacity by 15% while lowering the wait time by average of 20 minutes during peak hours which generated incremental sales of $8M per year

Languages

Fluent in English & Korean

SK HOLDINGS C&C                                            2010 - 2015

The 3rd largest Korean multinational conglomerate with over 90 affiliated business, including mobile, semiconductors, chemical, petroleum and energy. It has over 70k employees in 113 countries with $150B in revenue

R&D Product Owner & Pre-Sales Business Developer    

  • In charge of R&D products’ quality assurance; facilitated close communication among engineering and marketing team while translating business needs into technical requirements for engineers

  • Created business scenarios, UI wireframes and mobile commerce service storyboards for prospective global clients across different industries in 6 countries

  • Managed B2B marketing for $400M+ business; drove website redesign and enhanced web contents and prints

Wise UX                                                           2009 – 2010

UX Research & Consulting Firm

UX Consultant, Mobile and Web Service Strategy   

  • Provided design and strategy consultation for mobile & web version of Samsung’s mobile app store, Samsung Apps

  • Managed 10 user research projects each in Seoul, London and New York for globalization and localization strategies

TRUVEO                                                             2007 – 2008

AOL Video Search

Technologist, Video Search Product Technology Evangelist

  • Set up video crawlers using JavaScript, XML, Regular Expressions and DTD to aggregate contents around the web and developed demo using APIs for B2B partnerships

  • Organized the product launch in 20+ countries by managing the UI localization and conducting user tests on international portals

  • Improved, reconstructed and rewrote the front-end code to meet the web standards by separating visual layers from the content layers

Volunteer

Work

 

MEDICAL LEADERS CORPORATION            2017 - Present  

Web Developer and Content Manager

  • Designed and developed a website for a non-profit organization of focusing on providing advanced medical training to medical specialists in developing countries 

YOUTH WITH A MISSION                                          2006  

Web Usability Analyst

  • Organized and conducted usability studies (planning, research, interviews, analysis, and documentation) of a social networking website of over 20 K members of YWAM, non-profit organization

Additional
  • An avid athlete, Carnegie Mellon varsity football team manager and cheerleader

  • Founder of two online fashion shopping malls (www.cocoloco.kr, www.cocolocolounge.kr)

  • A technology enthusiast, IT and UX lecturer and translator of several IT books

  • Standards Board Member and Recruitment Chair of Zeta Psi Sigma Sorority

 

 

To discuss on any project opportunties, contact me 

bottom of page